maju88 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how maju88 ("the Company", "we", "us", "our") collects, uses, discloses, and safeguards the personal data of individuals ("Player", "User", "you") who access or use the maju88 online gaming platform and website at https://maju88.asia (the "Platform").

maju88 is committed to protecting your privacy and handling your personal data in a manner that is transparent, fair, and consistent with applicable data protection and privacy legislation. By registering an account or otherwise using the Platform, you acknowledge that you have read and understood this Policy. If you do not agree with any part of this Policy, you should not use the Platform.

This Policy should be read in conjunction with our Terms & Conditions, which govern your use of the maju88 Platform generally.

2. Data Controller

For the purposes of applicable data protection law, maju88 is the data controller in respect of the personal data it processes about you. This means maju88 determines the purposes and means of processing your personal data. If you have any questions about how maju88 handles your data, please contact us using the details in Section 14 of this Policy.

3. Personal Data We Collect

maju88 collects personal data in the following categories:

• Identity Data: Full legal name, date of birth, nationality, and copies of government-issued identification documents (e.g., Malaysian National Identity Card, passport) submitted during Know Your Customer ("KYC") verification.
• Contact Data: Residential address, email address, and mobile phone number provided at registration or updated subsequently.
• Financial Data: Payment method details (e.g., Touch n Go eWallet account identifiers, bank account details for FPX transactions, CIMB account information), transaction history, deposit and withdrawal records, and balance information. maju88 does not store full card numbers or complete banking credentials.
• Account Data: Username, encrypted password, account preferences, login history, session data, and communication preferences.
• Gameplay Data: Betting history, game session logs, game outcomes, bonus usage, and responsible gaming tool settings.
• Technical Data: IP address, browser type and version, device identifiers, operating system, time zone, and referral source collected automatically when you access the Platform.
• Communications Data: Records of your interactions with the maju88 customer support team, including live chat transcripts and email correspondence.

maju88 does not knowingly collect or process special categories of sensitive personal data (such as data revealing racial origin, political opinions, religious beliefs, or health information) unless specifically required by a regulatory obligation.

4. How We Use Your Personal Data

maju88 uses your personal data for the following purposes:

• Account management: To register and maintain your maju88 account, verify your identity, and authenticate your logins.
• Service delivery: To process deposits and withdrawals, provide access to casino games and the sportsbook, calculate and credit winnings, and manage your account balance in MYR.
• Regulatory compliance: To fulfil our obligations under applicable anti-money laundering ("AML") legislation, gaming licensing requirements, and KYC obligations, including reporting suspicious transactions to relevant authorities where required by law.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, and other prohibited conduct as defined in our Terms & Conditions.
• Responsible gaming: To monitor gameplay patterns for indicators of problem gambling, enforce self-exclusion restrictions, and administer deposit and session limits set by you or applied by maju88 under its responsible gaming obligations.
• Customer support: To respond to your enquiries, resolve disputes, and improve the quality of our support services.
• Platform improvement: To analyse usage patterns, diagnose technical issues, and develop improvements to the Platform's features and user experience.
• Marketing communications: To send you promotional offers and platform updates where you have consented to receive such communications. You may withdraw marketing consent at any time by contacting customer support.

5. Legal Basis for Processing

maju88 processes your personal data on the following legal bases:

• Performance of a contract: Processing necessary to provide the Services you have requested, including account registration, payment processing, and game access.
• Legal obligation: Processing required to comply with applicable law, including AML regulations, gaming licence conditions, and tax reporting obligations.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where such interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing for marketing communications, where you have given explicit consent. Consent may be withdrawn at any time without affecting the lawfulness of processing prior to withdrawal.

6. Data Sharing and Disclosure

maju88 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data in the following circumstances:

• Service providers: Third-party vendors who provide services essential to the operation of the Platform, including payment processors (Touch n Go, Maybank, CIMB, Boost, GrabPay), KYC verification providers, IT hosting and infrastructure providers, and customer support tools. All service providers are contractually required to process your data only in accordance with our instructions and to maintain appropriate security standards.
• Gaming regulators and licensing authorities: Where required by our gaming licence or requested by the relevant regulatory authority.
• Law enforcement and government bodies: Where maju88 is legally required to disclose personal data in connection with legal proceedings, court orders, or the investigation of criminal activity including fraud or money laundering.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of maju88's business, your personal data may be transferred to the acquiring entity, subject to equivalent data protection obligations being imposed on the recipient.

7. Cookies and Tracking Technologies

maju88 uses cookies and similar technologies on the Platform. Cookies are small text files stored on your device that enable the Platform to recognise your browser, maintain your session, and remember your preferences.

The types of cookies we use include:

• Strictly necessary cookies: Required for core Platform functionality including authentication, session management, and security. These cannot be disabled without impairing the Platform's operation.
• Performance and analytics cookies: Used to collect anonymised information about how users interact with the Platform, including pages visited and time spent. This data is used to improve Platform performance and user experience.
• Functionality cookies: Used to remember your preferences such as language and display settings to personalise your experience.

You can manage or disable cookies through your browser settings. Disabling strictly necessary cookies may affect your ability to use the Platform. maju88 does not use third-party advertising or social media tracking cookies.

8. Data Retention

maju88 retains your personal data for as long as is necessary to fulfil the purposes described in this Policy, subject to any longer retention periods required by applicable law or regulation. In particular:

• Account data and transaction records are retained for a minimum of five (5) years following account closure to comply with AML legislation and gaming licence requirements.
• KYC documentation is retained for the period required by the applicable regulatory framework, typically five (5) years after the end of the business relationship.
• Communication records (e.g., support chat logs, emails) are retained for up to two (2) years unless a longer period is required in connection with an ongoing dispute or regulatory matter.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised.

9. International Data Transfers

maju88 may transfer your personal data to third-party service providers located outside of Malaysia in connection with the operation of the Platform. Where such transfers occur, maju88 takes appropriate steps to ensure that your data receives an equivalent level of protection, including through the use of contractual safeguards. By using the Platform, you consent to the transfer of your personal data as described in this Policy.

10. Your Data Rights

Subject to applicable law, you have the following rights in respect of your personal data held by maju88:

• Right of access: You may request a copy of the personal data maju88 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where retention is no longer legally required. Note that maju88 may be required by law to retain certain data for regulatory purposes notwithstanding such a request.
• Right to restrict processing: You may request that maju88 temporarily suspend processing of your data in certain circumstances.
• Right to data portability: Where processing is based on your consent or a contract, you may request your data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on consent (e.g., marketing communications), you may withdraw that consent at any time.

To exercise any of these rights, please contact our support team. We will respond to your request within 30 days. In certain circumstances, we may need to verify your identity before processing a rights request.

11. Security Measures

maju88 implements appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL encryption for all data transmitted to and from the Platform, encrypted storage of sensitive account credentials, access controls limiting data access to authorised personnel only, regular security assessments of our Platform and infrastructure, and two-factor authentication options for player accounts.

Notwithstanding these measures, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. You access the Platform at your own risk, and you are responsible for maintaining the confidentiality of your own login credentials.

12. Children's Data

The maju88 Platform is strictly intended for individuals aged 21 years and above. maju88 does not knowingly collect or process personal data relating to persons under the age of 21. If we become aware that personal data of an underage individual has been collected, we will take immediate steps to delete such data and close the associated account. If you believe that an underage individual has registered on the Platform, please contact us immediately.

13. Changes to This Privacy Policy

maju88 reserves the right to amend this Privacy Policy at any time to reflect changes in our practices, regulatory requirements, or Platform functionality. Material changes will be communicated to registered players by email or through a notice on the Platform prior to the changes taking effect. The date at the top of this Policy indicates when it was last updated. We encourage you to review this Policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact the maju88 privacy team via our customer support channel. Our support team is available 24/7 in English.

Email: [email protected]

We aim to respond to all privacy-related enquiries within 5 business days.